At Drapezy, operated by Youngtech Info Solutions Private Limited, we prioritize providing you with a smooth and hassle-free shopping experience. In this policy, “we,” “us,” and “our” refer to Youngtech Info Solutions Private Limited, and “you,” “your,” or “customer” refers to our valued shoppers. We understand that circumstances may change, and you may need to cancel your order. Please review the guidelines below for clarity.
Cancelling Orders Before Dispatch
You can request cancellation of your order within 24 hours of placing it or before it is dispatched, whichever occurs first.
To cancel your order, contact our customer care team using email.
Eligible refunds will be processed in full to your original payment method within 5–7 business days.
Orders Already Shipped
After an order has been sent out, it cannot be reversed or cancelled. However, you can initiate a return after receiving the item, following the procedures outlined in our Return and Refund Policy.
Modifying Orders
At this time, we are unable to make changes to items or shipping details once an order has been placed. If modifications are needed, the current order must be cancelled (if eligible), and a new order should be submitted.
Contact for Cancellations
For any questions or assistance related to order cancellations, please reach out to our support team at: youngtechinfosolutionspvtltd@gmail.com
Our Commitment
We sincerely appreciate your confidence and continued patronage of Drapezy. Our team is always ready to assist you with any concerns to ensure a smooth and positive shopping experience.
English
Accessories
